Some of the applications on this site allow you to view data in a Microsoft Excel spreadsheet.  To allow this to happen, your Internet Explorer security options have to be set up to work with Excel.

If your security options are not set up properly, you will get a blank page whenever you click on an option to view data in Excel.  If this is what is happening to you, follow these instructions to set your security options to work with Excel ...

Step 1 ==> Start up Internet Explorer.  Before you login to Customer Care Connection site, click on "Tools" then "Internet Options" as illustrated below.




Step 2 ==> When the window below appears, click on "Security" ...




Step 3 ==>  When the window below appears, click on "Custom Level"




Step 4 ==>  When the window below appears, scroll down to the "ActiveX controls and plug-ins" options.  You should see the first three "Active X" options below.  Set each of the options as shown below to either "Prompt" or "Enable".

Then scroll to the next 3 options. Set each of the options as shown below to either "Prompt" or "Enable".

Scroll to the last ActiveX option. Set it as shown below.

Step 5 ==>  Click "OK" to clear this Security Settings window.  Then click "OK" again to clear the Internet Options window.


Step 6 ==> Login to the Customer Care Connection site, and you are all set to go.  

While on the site, whenever you select an option for Excel, the window below will appear




If you are on a "trusted" site like Customer Care Connection, click "OK" and the data will be displayed in Excel for you.  If you are ever on a site that you are not familiar with and this window appears, you should click "No".

If you continue to have problems with the Excel option, contact support@kv.com